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Benefits |
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Partnering with INDUS SYSTEMS for your technical support
means:
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We
watch your system, manage it
and minimize downtime |
The
TECHCARE Experience:
Powered by INDUS SYSTEMS
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Network
Audit: A technical consultant will conduct
a free network audit to catalog network and computer
assets. A Network Audit Report will be submitted that
will give you insight on your current network's health
and outline any SLA shortfalls that will need to be
addressed by your company before contract signing.
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Site
Setup: After a contractual agreement is in
place, you will now begin enjoying the benefits of TECHCARE.
A technical team will install various network and computer
monitoring devices to ensure that our data centre can
proactively monitor the health and performance of your
network. Your managers and designated contacts will be
oriented on how best to interact with our team. |
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Proactive
Monitoring and Response: The TECHCARE
Centre monitors your network health, performance and assets
24 hours a day, seven days a week. When SLA thresholds
are reached, an on-call engineer takes immediate action
to investigate and correct any problems that may have
arisen. All incidents are tracked in our Ticket Management
System which can be reviewed by you by simply logging
into our website. Periodic reports that detail incident
history are delivered and discussed with your company's
designated contacts. |
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Helpdesk
Support: Using
a toll-free number, designated contacts at your company
may wish to call our TECHCARE
Centre to ask questions, resolve problems, request configuration
changes or request onsite support. An experienced technical
router receives your call and creates a ticket for your
reference. The router then channels your request to an
engineer with the skills appropriate for your support
request. In most cases, the problem or configuration change
request can be handled through the use of remote access
tools. In certain situations, an engineer may be sent
onsite. |
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Network
Expansion: As your company grows, INDUS SYSTEMS
will make its TECHCARE
team available to assist you with adding new servers,
upgrading operating systems or deploying specialized devices
and applications. |
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Access
to a Team of Professionals: If you need help
with specialized enterprise applications, you may decide
to engage our team of highly-qualified software and
IT specialists who have expertise in database management,
web-based applications, firewalls and network security,
Microsoft technologies, financial applications, supply
chain management and order processing, customer relationship
management, and custom software development.
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| INDUS
SYSTEMS is a leading provider of managed services, specializing
in supporting the computer and networking needs of your business.
We never stop working to ensure that the networks and applications
our customers depend on continue to function as efficiently
and as reliably as the day they were first installed. With our
innovative network response program called TECHCARE,
you can be assured that your days of waiting around are over!
How
do you know if your business can benefit from TECHCARE?
Just ask
yourself the following questions:
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Are
you running a fast-growing company that absolutely depends
on mission critical computer networks and applications
for your growth and success?
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Are
you plagued with costly downtime in network or application
availability that is frustrating employees and costing
you money?
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Does
your company spend too much money on unforeseen IT expenses
or dedicated technical staff and would prefer to budget
fixed monthly costs to ensure network uptime with unlimited
remote, telephone and onsite support provided by a team
of IT experts?
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Are
you frustrated that your current IT staff are not able
to keep up with the latest technology trends or are
not skilled enough to give users the support they need
to run your business?
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If you
answered YES to any of the questions above, then your
answer is TECHCARE,
a low cost and reliable outsourced technical support solution
geared specifically to the needs and budgets of small and
mid-sized organizations.
How
do you get started with TECHCARE?
INDUS
SYSTEMS prides itself in providing an unparalleled technical
support experience. A knowledgeable sales consultant will
sit with you and your key business stakeholders to gain insight
into your company's technical support priorities, explain
the features and benefits of outsourced technical support
and conduct a thorough needs analysis to determine the configuration
of services that will best suit your company. Our sales consultant
will then furnish you with a fully documented proposal with
detailed pricing along with a sample Service Level Agreement
(SLA) contract for your legal review and a sign-off for a
free follow-up network audit.
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For more information
please call (905) 940-0751; Toll-Free: 1-888-940-0751 or click
here to send a message to INDUS SYSTEMS.
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